Personal Information

Professional Profile

I am inspired most when working on high profile, prestigious projects that are recognised worldwide for their quality and innovation. I have a genuine passion for technology and development combined with the ability to embrace the scope and vision of a project.

I have demonstrated the ability to develop and implement systems at international levels having integrated partners in Asia, Africa and South America. I have acquired a reputation for motivational and inspirational leadership with international teams, enabling colleagues to fulfil their potential whilst ensuring everyone contributes to successful and timely project delivery. I possess the drive and determination required to manage multiple project lifecycles, providing both technical and business expertise.

I have extensive international experience and excellent communication skills with the ability to assimilate into different cultures and thrive in multinational environments.

I pay close attention to detail in everything that I do and always demand excellence from myself and my team.

Specialties:

  • Software Development and Integration
  • Lifecycle Project and Programme Management
  • IT Service Delivery
  • Team Leadership
  • Managing Risks, Issues and Deliverables
  • Stakeholder Engagement and Relationship Management
  • Commercial Awareness and Business Development

Work Experience

April 2014 - Present

Service Delivery Manager

Bottomline Technologies

Bottomline Technologies (NASDAQ: EPAY) powers mission critical business transactions. They help their customers optimise financially oriented operations and build deeper customer and partner relationships by providing a trusted and easy to use set of cloud-based digital banking, fraud prevention, payment and financial document solutions.

  • Transforming our current, traditional delivery model to an Agile methodology, allowing concurrent service on multiple projects and reducing single point of failure with key resources.
  • Critically reviewing scope of project to ascertain project requirements and deliverables.
  • Accountable for strategic and operational level planning and delivery, ensuring alignment with overall business strategy.
  • Promoting and delivering cross training within team, resulting in proficiency on a number of applications and enhancing workflow.
  • Lead Architect for Cash and Liquidity Management hosted solutions for standardising interfaces and establishing an agnostic application method format.
  • Serving on Change Advisory Board, sanctioning live service updates on bureau and encouraging a culture of accountability for changes, through enforcing use of a change control system.

April 2011 - April 2014

Senior Professional Services Consultant

Earthport Plc

Earthport plc, is a cross border payment network, providing fast, cost efficient and transparent solutions for low value payments.
One connection to Earthport brings their clients the largest open network for global ACH payments in over 60 countries, enhanced with sophisticated validation and compliance services.

  • Took key responsibility for providing technical and business consultancy services encompassing multiple departments.
  • Integrated products into partner banks, liaised with development teams, product management and external stakeholders.
  • Provided pre and post rollout support with particular focus on resolving payment issues and ensuring complete client satisfaction with solutions.
  • Technical Lead in the implementation of Earthport solutions. Participate in the delivery with oversight of the technical and functional solution built during the project.
  • Functional enhancement analysis, design and documentation of new implementations and ongoing changes in client business.
  • On boarding Partner Banks into the Earthport Payment Gateway and achieve near 100% STP through enhanced validation per market.
  • Facilitate and support client testing up to onboarding and go live planning
  • Pre-sales consultancy including prototyping and proof-of-concepts.

June 2007 - April 2011

Software Developer - Global Capital Markets

GBST

GBST provides technology services to the global financial services industry, addressing clients’ constant needs for innovation, competitiveness and responsive IT that truly enables business.

  • Designing, developing and implementing effective software solutions with particular responsibility for the Syn~ Middle Office and Syn~ Back Office applications.
  • Successfully managing projects across multiple departments and locations including:
    • Mentoring an off-shore development team, Credit Lyonnais Securities Asia, Singapore;
    • Managing the transition of the Syn~ Settlements system, Pension Financial Services Ltd;
    • On-site support and assistance with the transition to Gloss, Mitsubishi UFG Securities International.
  • Planning and executing testing procedures including automated test scripts during the transition from Java 1.4 to Java 5.0.
  • Producing design modifications and end user support documentation during improvements to legacy business functionality.

Technical Skills

%

Java

Expert, 10 years

%

SQL

Advanced, 10 years

%

XML & XSLT

Intermediate, 7 years

%

LINUX

Intermediate, 7 years

Education

2005 - 2006

The University of Warwick

MSc Advanced Photonics and Communications

Thesis: Sensitive Mobile Phone

2002 - 2005

The University of Warwick

BEng Electronics and Communications Engineering

Thesis: How to Quantify Human’s Touch-Feel Perception on the Materials used in Cars